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Session Design Submission Review

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Empathetic Education: Advancing Surgical Education Through Human-Centered Design

Session TypeWorkshop

Maxwell Presser MD, MPH
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Empathetic Education: Advancing Surgical Education Through Human-Centered Design
Is this submission from an ASE Committee, Task Force, or Working Group?

No

Are you a member of ASE?

Yes

Session Information

Session Description

Surgical education is undergoing rapid transformation, driven by advances in pedagogy and technology. However, much of education research continues to emphasize interventions (e.g., curriculum, technology) without fully accounting for the complex and evolving needs of users (e.g., learners, educators) and the broader educational ecosystem.

 

Human-Centered Design (HCD) offers a rigorous, user-centered methodology that complements traditional approaches by prioritizing usability, accessibility, and stakeholder engagement. Grounded in the four core principles of empathy, iteration, collaboration, and accessibility, HCD employs empathetic inquiry and iterative co-design to uncover unmet needs, generate contextually relevant solutions, and improve implementation fidelity. Its central premise is to approach problem-solving by deeply understanding the experiences and challenges of all users within the system.

 

HCD has gained increasing traction in healthcare innovation over the past decade, demonstrating its value in improving user experience, intervention effectiveness, and adoption. Within surgical education, HCD provides a particularly powerful framework for curriculum development and technology integration. By identifying unmet educational needs, accommodating diverse learning styles and abilities, accounting for issues of access and accessibility, and fostering engagement across stakeholders, HCD is a powerful methodology to enhance both the design and delivery of surgical education for a changing world.

 

The HCD process includes five phases:

1) Preparation Phase: Define the design challenge by mapping the ecosystem, identifying stakeholders, and understanding user needs and context.

2) Inspiration Phase: Conduct qualitative research to uncover key themes, generate insights, and identify design opportunities.

3) Ideation Phase: Generate ideas collaboratively through brainstorming and co-design, then refine concepts through iterative prototyping and user feedback.

4) Implementation Phase: Translate refined prototypes into deployable interventions by developing scalable models, integrating with existing systems and workflows, and ensuring usability and accessibility across diverse user groups.

5) Evaluation Phase: Assess intervention and implementation effectiveness using qualitative and quantitative data.

This workshop will equip surgical educators with the tools to apply HCD to surgical education innovation with a specific focus on the Inspiration and Ideation phases. Through interactive activities and case-based learning, participants will practice user-centered approaches to framing educational challenges, conducting qualitative inquiry, synthesizing insights, and collaboratively generating solutions.

 

Participants will first be introduced to the HCD process, its distinguishing features, and its relevance to advancing surgical education using a case study. During the Inspiration Phase, participants will learn how to frame design challenges, collect data from key stakeholders, and ascribe contextual meaning to the data by developing “insight statements.” During the Ideation Phase, participants will learn how to adapt “insight statements” into “how might we questions,” which reframe key learnings from the Inspiration Phase into actionable design opportunities. Participants will review the rules for facilitating “Brainstorm Sessions,” which are interdisciplinary co-design workshops, then they will learn to generate creative solutions and organize these results. Finally, participants will have the opportunity to translate the outputs of the “Brainstorm Session” into prototypes, which are tangible, low-fidelity representations of solutions, and learn how to select a prototype. Upon completion, attendees will be equipped to approach surgical education challenges using a more creative, innovative, and user-centric approach.

Workshop Length

90-minute workshop

If a similar workshop is submitted, would you be willing to combine workshops into one session?

Yes

Would you be open to presenting a workshop of a different duration than selected above if needed?

Yes

Course Objective 1

Develop an understanding of the Human-Centered Design methodology

Course Objective 2

Apply the Human-Centered Design process to challenges in surgical education

Course Objective 3

Use Human-Centered Design to design a prototype intervention to address a challenge in surgical education

Session Outline
Activity Order Title of Presentation or Activity Presenter/Faculty Name Presenter/Faculty Email Time allotted in minutes for activity

1

Introductions & Objectives

Amanda Sammann

Amanda.Sammann@ucsf.edu

5

2

Background: Human-Centered Design

Amanda Sammann

Amanda.Sammann@ucsf.edu

5

3

Inspiration Phase: Framing a Design Challenge

Maxwell Presser

maxwell.presser@uscf.edu

10

4

Inspiration Phase: Data Collection

Amanda Sammann

Amanda.Sammann@ucsf.edu

10

5

Inspiration Phase: Insight Statement Development

Maxwell Presser

maxwell.presser@ucsf.edu

5

6

Ideation Phase: How Might We Statement Development

Amanda Sammann

Amanda.Sammann@ucsf.edu

5

7

Ideation Phase: Brainstorm Session

Amanda Sammann

Amanda.Sammann@ucsf.edu

25

8

Ideation Phase: Prototype Development

Maxwell Presser

maxwell.presser@ucsf.edu

5

9

Ideation Phase: Prototype Testing

Maxwell Presser

maxwell.presser@ucsf.edu

10

10

Wrap-Up / Q&A / Flex Time

Amanda Sammann

Amanda.Sammann@ucsf.edu

10